A phone call to an outsourced service desk, a password reset, and £270–440 million across two retailers assessed as one event.
Three retailers, one crew, one window. The reusable asset is the shared supplier estate behind the brands.
An unsophisticated technique that works is not a lesser threat than a sophisticated one. It is a worse one.
Notifications usually describe a subset. Co-op did not have that sentence available — a loyalty scheme is built to be complete.
£206 million in revenue that never arrived. Groceries are perishable and demand is not deferred — the loss is permanent in a way a car maker’s is not.