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Results for “Help-desk social engineering”Newest first

You Outsourced the Help Desk and Kept the Consequences

The contract moves the work, the staffing and the cost. It does not move the consequence of resetting the wrong person’s credential.

Scattered SpiderHelp-desk social engineeringMultipleIdentity

Sev 413 April 2026TargetOutsourced IT service desksActorScattered Spider

26-0411

File

M&S and Co-op Intrusions Assessed as a Single Event Costing up to £440 Million

A phone call to an outsourced service desk, a password reset, and £270–440 million across two retailers assessed as one event.

Scattered SpiderHelp-desk social engineeringRetailRetail

Sev 511 April 2026TargetMarks & Spencer and Co-opActorScattered Spider

25-0430

File

Co-op Put Its Revenue Loss From the April Intrusion at £206 Million

£206 million in revenue that never arrived. Groceries are perishable and demand is not deferred — the loss is permanent in a way a car maker’s is not.

Scattered SpiderHelp-desk social engineeringRetailRetail

Sev 430 April 2025TargetCo-opActorScattered Spider

ForensicPost

Independent reporting on digital forensics and incident response.

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